Cancellation Policy for DesignWorldShop
At DesignWorldShop, we strive to ensure our customers have a
seamless shopping experience. However, we understand that there may be
instances where you need to cancel your order or request a return. Please
review our cancellation and return policy below:
Order Cancellation
1. Before Shipment:
- You can cancel
your order any time before it is shipped by contacting our customer support
team at support@designworld.ophthall.co.in.
- A full refund
will be processed to your original payment method within 5-7 business days.
2. After Shipment:
- Once an order has
been shipped, it cannot be cancelled. However, you can initiate a return once
the order is delivered.
Return Policy
1. Return Window:
- We accept returns
within 3 days from the date of delivery.
2. Eligibility for Returns:
- The item must be
unused, in its original packaging, and in the same condition as delivered.
- Items that are
damaged or altered after delivery are not eligible for return.
3. Return Process:
- To initiate a
return, contact our customer support team at support@designworld.ophthall.co.in within
the return window.
- Provide your
order number and reason for the return.
- Once your return
request is approved, you will receive instructions on how to ship the product
back to us.
4. Refunds:
- Refunds for
returned items will be processed within 5-7 business days after we receive and
inspect the item.
- The refund amount
will be credited to your original payment method.
- Please note that
shipping fees (if any) are non-refundable.
Contact Us
If you have any questions or concerns about our cancellation
or return policy, please reach out to our customer support team at:
- Email: support@designworld.ophthall.co.in
- Phone: 9491308340
Thank you for choosing DesignWorldShop. Your satisfaction is
our priority!
